Service Plan Agreement between you (the customer) and Calderwood Plumbing and Heating LTD, known as CPH in this Document.

1. 1. Service Plan Agreement
      1. You have signed up to a 12-month minimum agreement.
      2. Payment will be made by Direct Debit on a monthly basis.
      3. By signing up to a direct debit to CPH or making any payments to CPH you agree to our terms and conditions and accept this agreement.
      4. You may cancel the plan at any time by giving 30 days’ notice.
      5. You will not be entitled to refund of any monies paid so far.
      6. We will contact you three times to arrange a suitable service date and time within our working hours, if you cannot agree a suitable time and date your plan will be cancelled with no refund of any monies given.
      7. CPH may at any times use suitably qualified subcontractors to carry out your service.
      8. CPH may at short notice cancel your routine service at any point and reschedule due to a high level of breakdowns.
      9. You agree to all our terms and conditions which are available online at our website calderwoodplumbing.co.uk or a copy can be posted to you if requested.
      10. CPH will not be held liable for any costs associated or incurred by you the customer if your agreed service appointment is cancelled at short notice.
      11. CPH will not be held liable for any costs associated with the removal of cupboards shelving or any other boxing in to allow us to gain suitable access to carry out your service on your boiler.
      12. It is you the customers responsibility to ensure adequate access is available to carry out your boiler service.
      13. A charge will be made to re-attend your property if there is no access on the agreed appointment date and within the agreed times.
      14. CPH will only re-attend within 5 days of your service being carried out including weekends for any boiler faults reported, after this time a charge will be made to re-attend for any reported faults.
      15. CPH will give you 30 days’ notice of any changes to your monthly payment amount.
      16. CPH will not be held liable for any damage to your property caused by a failure of any part within or externally of the boiler.

Service Plan Basic between you (the customer) and Calderwood Plumbing and Heating LTD, known as CPH in this Document.

1. 1. Service Plan Bronze
      1. You have signed up to a 12-month minimum agreement.
      2. Payment will be made by Direct Debit on a monthly basis.
      3. By signing up to a direct debit to CPH or making any payments to CPH you agree to our terms and conditions and accept this agreement.
      4. If you have claimed on your breakdown policy at any point throughout the 12-month agreement, you may still cancel giving 30 days’ notice but must make all 12 payments either by direct debit or a one-off payment for the full amount.
      5. You may cancel the plan at any time by giving 30 days’ notice.
      6. You will not be entitled to refund of any monies paid so far.
      7. We will contact you three times to arrange a suitable service date and time within our working hours, if you cannot agree a suitable time and date your plan will be cancelled with no refund of any monies given.
      8. CPH may at any times use suitably qualified subcontractors to carry out your service.
      9. CPH may at short notice cancel your routine service at any point and reschedule due to a high level of breakdowns.
      10. You agree to all our terms and conditions which are available online at our website calderwoodplumbing.co.uk or a copy can be posted to you if requested.
      11. CPH will not be held liable for any costs associated or incurred by you the customer if your agreed service appointment is cancelled at short notice.
      12. CPH will not be held liable for any costs associated with the removal of cupboards shelving or any other boxing in to allow us to gain suitable access to carry out your service on your boiler.
      13. It is you the customers responsibility to ensure adequate access is available to carry out your boiler service.
      14. A charge will be made to re-attend your property if there is no access on the agreed appointment date and within the agreed times.
      15. Your plan includes an annual Boiler Service only.
      16. CPH will carry out a water quality test on your heating system before agreeing to include boiler breakdown in your plan.
      17. We are not responsible for topping up the pressure on your boiler or any other means of adding water into your heating system i.e. feed and expansion tank failure or mains water supply failure.
      18. CPH will not cover any damage caused by incorrect condensate disposal from a condensing boiler including condensate pipework freezing.
      19. CPH can only maintain your boiler whilst parts are available if and when we are unable to acquire parts for your boiler your agreement will be cancelled with immediate effect with no refunds issued.
      20. CPH will not cover any breakdowns caused by pre-existing boiler installation faults.
      21. CPH will charge you for any callouts not included as part of your breakdown plan.
      22. CPH will not be held liable for any damage to your property caused by a failure of any part within or externally of the boiler.
      23. CPH will give you 30 days’ notice of any changes to your monthly payment amount.
      24. CPH may cancel your policy at any time if your boiler is not fitted to the manufacturers installation instructions and has installation issues which may lead to potential breakdowns.

Service Plan Standard between you (the customer) and Calderwood Plumbing and Heating LTD, known as CPH in this Document.

1. 1. Service Plan Standard
      1. You have signed up to a 12-month minimum agreement.
      2. Payment will be made by Direct Debit on a monthly basis.
      3. By signing up to a direct debit to CPH or making any payments to CPH you agree to our terms and conditions and accept this agreement.
      4. If you have claimed on your breakdown policy at any point throughout the 12-month agreement, you may still cancel giving 30 days’ notice but must make all 12 payments either by direct debit or a one-off payment for the full amount.
      5. You will not be entitled to refund of any monies paid so far.
      6. We will contact you three times to arrange a suitable service date and time within our working hours, if you cannot agree a suitable time and date your plan will be cancelled with no refund of any monies given.
      7. CPH may at any times use suitably qualified subcontractors to carry out your service.
      8. CPH may at short notice cancel your routine service at any point and reschedule due to a high level of breakdowns.
      9. You agree to all our terms and conditions which are available online at our website calderwoodplumbing.co.uk or a copy can be posted to you if requested.
      10. CPH will not be held liable for any costs associated or incurred by you the customer if your agreed service appointment is cancelled at short notice.
      11. CPH will not be held liable for any costs associated with the removal of cupboards shelving or any other boxing in to allow us to gain suitable access to carry out your service on your boiler.
      12. It is you the customers responsibility to ensure adequate access is available to carry out your boiler service.
      13. A charge will be made to re-attend your property if there is no access on the agreed appointment date and within the agreed times.
      14. Your plan includes call outs for boiler breakdown excluding materials and all external controls.
      15. CPH will carry out a water quality test on your heating system before agreeing to include boiler breakdown in your plan.
      16. CPH will cover breakdowns of the boiler but excluding any accidental damage caused by you the customer or any other person in your household.
      17. Any failures due to sludge build up in boiler or pipework will not be covered
      18. Any breakdowns caused by dirty or contaminated oil are not part of your breakdown plan and will not be covered by CPH.
      19. Your cover does not include any Hot Water Cylinders either indirect, direct or unvented hot water and any controls associated with your cylinder.
      20. CPH will not cover any pipework to and from the radiators from the boiler including hot and cold pipework.
      21. CPH will not cover any damage caused by incorrect condensate disposal from a condensing boiler including condensate pipework freezing.
      22. CPH will not cover any breakdowns caused by pre-existing boiler installation faults.
      23. CPH will attend your breakdown usually the same day or at the latest next day within our normal business working hours.
      24. We are not responsible for topping up the pressure on your boiler or any other means of adding water into your heating system i.e. feed and expansion tank failure or mains water supply failure.
      25. CPH can only maintain your boiler whilst parts are available if and when we are unable to acquire parts for your boiler your agreement will be cancelled with immediate effect with no refunds issued.
      26. CPH will charge you for any callouts not included as part of your breakdown plan.
      27. CPH will not be held liable for any damage to your property caused by a failure of any part within or externally of the boiler.
      28. CPH will give you 30 days’ notice of any changes to your monthly payment amount.
      29. CPH may cancel your policy at any time if your boiler is not fitted to the manufacturers installation instructions and has installation issues which may lead to potential breakdowns.

Service Plan Premium between you (the customer) and Calderwood Plumbing and Heating LTD, known as CPH in this Document.

1. 1. Service Plan Premium
      1. You have signed up to a 12-month minimum agreement.
      2. Payment will be made by Direct Debit on a monthly basis.
      3. By signing up to a direct debit to CPH or making any payments to CPH you agree to our terms and conditions and accept this agreement.
      4. If you have claimed on your breakdown policy at any point throughout the 12-month agreement, you may still cancel giving 30 days’ notice but must make all 12 payments either by direct debit or a one-off payment for the full amount.
      5. You will not be entitled to refund of any monies paid so far.
      6. We will contact you three times to arrange a suitable service date and time within our working hours, if you cannot agree a suitable time and date your plan will be cancelled with no refund of any monies given.
      7. CPH may at any times use suitably qualified subcontractors to carry out your service.
      8. CPH may at short notice cancel your routine service at any point and reschedule due to a high level of breakdowns.
      9. You agree to all our terms and conditions which are available online at our website calderwoodplumbing.co.uk or a copy can be posted to you if requested.
      10. CPH will not be held liable for any costs associated or incurred by you the customer if your agreed service appointment is cancelled at short notice.
      11. CPH will not be held liable for any costs associated with the removal of cupboards shelving or any other boxing in to allow us to gain suitable access to carry out your service on your boiler.
      12. It is you the customers responsibility to ensure adequate access is available to carry out your boiler service.
      13. A charge will be made to re-attend your property if there is no access on the agreed appointment date and within the agreed times.
      14. Your plan includes boiler breakdown cover including external controls.
      15. CPH will carry out a water quality test on your heating system before agreeing to include radiators in your plan.
      16. CPH will cover breakdowns of the boiler but excluding any accidental damage caused by you the customer or any other person in your household.
      17. All parts of the boiler are covered but any failures due to sludge build up in boiler or pipework will not be covered.
      18. Any breakdowns caused by dirty or contaminated oil are not part of your breakdown plan and will not be covered by CPH.
      19. Your cover does not include any Hot Water Cylinders either indirect, direct or unvented hot water and any controls associated with your cylinder.
      20. CPH will not cover any pipework to and from the radiators from the boiler including hot and cold pipework.
      21. CPH will not cover any damage caused by incorrect condensate disposal from a condensing boiler including condensate pipework freezing.
      22. CPH will not cover any breakdowns caused by pre-existing boiler installation faults.
      23. CPH will attend your breakdown usually the same day or at the latest next day within our normal business working hours.
      24. We are not responsible for topping up the pressure on your boiler or any other means of adding water into your heating system i.e. feed and expansion tank failure or mains water supply failure.
      25. CPH can only maintain your boiler whilst parts are available if and when we are unable to acquire parts for your boiler your agreement will be cancelled with immediate effect with no refunds issued.
      26. CPH will charge you for any callouts not included as part of your breakdown plan.
      27. CPH will not be held liable for any damage to your property caused by a failure of any part within or externally of the boiler.
      28. CPH will give you 30 days’ notice of any changes to your monthly payment amount.
      29. CPH may cancel your policy at any time if your boiler is not fitted to the manufacturers installation instructions and has installation issues which may lead to potential breakdowns.

Service Plan Radiator Cover between you (the customer) and Calderwood Plumbing and Heating LTD, known as CPH in this Document.

1. Radiator Cover Service Plan
   1. You have signed up to a 12-month minimum agreement.
   2. Payment will be made by Direct Debit on a monthly basis.
   3. By signing up to a direct debit to CPH or making any payments to CPH you agree to our terms and conditions and accept this agreement.
   4. If you have claimed on your breakdown policy at any point throughout the 12-month agreement, you may still cancel giving 30 days’ notice but must make all 12 payments either by direct debit or a one-off payment for the full amount.
   5. You will not be entitled to refund of any monies paid so far.
   6. We will contact you three times to arrange a suitable service date and time within our working hours, if you cannot agree a suitable time and date your plan will be cancelled with no refund of any monies given.
   7. CPH may at any times use suitably qualified subcontractors to carry out your service.
   8. CPH may at short notice cancel your routine service at any point and reschedule due to a high level of breakdowns.
   9. You agree to all our terms and conditions which are available online at our website calderwoodplumbing.co.uk or a copy can be posted to you if requested.
   10. CPH will not be held liable for any costs associated or incurred by you the customer if your agreed service appointment is cancelled at short notice.
   11. CPH will not be held liable for any costs associated with the removal of cupboards shelving or any other boxing in to allow us to gain suitable access to carry out your service on your boiler.
   12. It is you the customers responsibility to ensure adequate access is available to carry out your boiler service.
   13. A charge will be made to re-attend your property if there is no access on the agreed appointment date and within the agreed times.
   14. Your plan includes boiler breakdown cover including external controls, radiator and valve cover.
   15. CPH will carry out a water quality test on your heating system before agreeing to include radiators in your plan.
   16. CPH will cover breakdowns of the boiler and Radiators but excluding any accidental damage caused by you the customer or any other person in your household.
   17. All parts of the boiler are covered but any failures due to sludge build up in boiler, radiator or pipework will not be covered.
   18. Any breakdowns caused by dirty or contaminated oil are not part of your breakdown plan and will not be covered by CPH.
   19. Your cover does not include any Hot Water Cylinders either indirect, direct or unvented hot water and any controls associated with your cylinder.
   20. CPH will not cover any pipework to and from the radiators from the boiler including hot and cold pipework.
   21. CPH will not cover any pipework to and from the radiators from the boiler including hot and cold pipework.
   22. CPH will not cover any damage caused by incorrect condensate disposal from a condensing boiler including condensate pipework freezing.
   23. CPH will not cover any breakdowns caused by pre-existing boiler installation faults.
   24. CPH will attend your breakdown usually the same day or at the latest next day within our normal business working hours.
   25. We are not responsible for topping up the pressure on your boiler or any other means of adding water into your heating system i.e. feed and expansion tank failure or mains water supply failure.
   26. CPH can only maintain your boiler whilst parts are available if and when we are unable to acquire parts for your boiler your agreement will be cancelled with immediate effect with no refunds issued.
   27. CPH will charge you for any callouts not included as part of your breakdown plan.
   28. CPH will not be held liable for any damage to your property caused by a failure of any part within or externally of the boiler.
   29. CPH will give you 30 days’ notice of any changes to your monthly payment amount.
   30. CPH may cancel your policy at any time if your boiler is not fitted to the manufacturers installation instructions and has installation issues which may lead to potential breakdowns.